Cylance File Virus Ransomware Removal & Decrypt Guide

Cylance Ransomware is a cryptovirus that is created by hackers to encrypt files on infected PC and extort ransom money from victims in return for unlocking their files. It adds the “.Cylance” extension to the file names after encryption files which is its signature.

For Example, this nasty virus will encrypt “picture.png” and then rename it to  “picture.png.Cylance” and so on. It also leaves a ransom note “CYLANCE_README.txt” on the infected computer after the encryption process to demand ransom money from the victims.

What is Cylance Virus?

Cylance Virus is a nasty data locker virus classified as Ransomware. It is will enter your system, encrypt your data and leave a ransom message on your system. All the processes are just like other ransomware infections. It will inform you about the encryption and demand ransom money. This notorious Cylance Ransomware has been created by hackers to conduct the same process as done by other file-encrypting malware and extort money from victims. This dubious threat will scan your entire system for files and then use its powerful encryption algorithm to encode all your data.

Once the encryption is done, Cylance File Virus will add its own malicious extension to the end of all your files. This new file extension is the mark of encryption and you will need the decryption key to unlock those files. This dubious threat will also leave a ransom note on your computer demanding money in return for the decoder. The note contains instructions about the payment and clearly says that there is no other method to unlock those files without the decryption key. The primary motive of Cylance Virus Ransomware is to frustrate victims and force them to pay extortion fees without seeking any help. However, there are other alternative methods to recover data without paying money to hackers.

How Cylance File Virus infected your PC?

If you are thinking about how your system got infected by Cylance Ransomware Virus when you have an anti-virus program then the answer is here. This nasty malware infection mostly gets dropped on your system through spam email attachments. When you download such files and open them without scanning, your system can easily get infected whether you are using an anti-virus or not. Once installed, it will first disable your AntiVirus and firewall. After that Cylance File Virus virus encrypts all your files and changes their extension. When you will try to open infected files, then you will get error messages.

Cylance Ransomware: Threat Analysis

Name	Cylance
Type	Ransomware, File-Encrypting virus
Extension	.Cylance
Threat Level	High (Encrypt all your data and Restrict access to your files).
Symptoms	Victims cannot access any files on their PC and find Ransom notes asking for money.
Damage	It will  encrypt your data by adding “.Cylance” extension to file names and demand ransom money for the decryption key
Distribution	It is mainly distributed through spam emails, bundled freeware, porn, or torrent sites.
Removal	Download SpyHunter 5 Anti-Malware
File Recovery	Download Data Recovery Software

How does it work?

Cylance Ransomware will leave a ransom note on your system to describe the decryption method. It will ask you to deposit ransom fees within a given time through Bitcoin. This nasty virus will also threaten you that your files will get deleted permanently if you don’t pay money before the fixed time. It is a kind of trick to scare users and extort money. If you will pay then still they will not unlock your files. Now you have no option rather than removing this malware from your system.

It is also possible that hackers will release a new version of the same malware and attack your system through the backdoor which is already created on your system by this virus. Your computer is infected, your files are locked, and there is no point in losing your money and risking your privacy.

Do Not Pay Ransom Money

There is no guarantee that Cylance File Virus will give you the decryption key after getting the money. Many of the ransomware victims already got scammed by complying with the hackers’ terms. It is also possible that the decryption key will bring more threats. Ransomware infections like this are known to drop data-stealing Trojan behind to steal the personal and sensitive details of users.

Ransom note “CYLANCE_README.txt” contains the following text:

[[=== Cylance Ransomware ===]]

[+] What's happened?
All your files are encrypted, and currently unsable, but you need to follow our instructions. otherwise, you cant return your data (NEVER).

[+] What guarantees?
Its just a business. We absolutely do not care about you and your deals, except getting benefits. If we do not do our work and liabilities - nobody will not cooperate with us. Its not in our interests.
To check the ability of returning files, we decrypt one file for free. That is our guarantee.
If you will not cooperate with our service - for us, its does not matter. But you will lose your time and data, cause just we have the private key. time is much more valuable than money.

[+] How to cantact with us?
Please write an email to: Crypter@firemail.de and Helper@firemail.de
Write this U-ID in the subject: 9cz9eXn9z

Key:
-
------------

!!! DANGER !!!
DON'T try to change files by yourself, DON'T use any third party software for restoring your data or antivirus solutions - its may entail damage of the private key and, as result, The Loss all data.
!!! !!! !!!
ONE MORE TIME: Its in your interests to get your files back. From our side, we (the best specialists) make everything for restoring, but please should not interfere.
!!! !!! !!!

You should get rid of this nasty Cylance File Virus as soon as possible and try to recover your files through alternate data recovery methods. As far as the matter of your files is concerned, you can rescue your data using data recovery software or any backup if you have one. So don’t waste your time and try to remove Cylance Ransomware soon from your computer.

How To Remove Cylance File Virus

Automatic Cylance Ransomware Removal Guide

It can be hectic to remove threats from an infected PC but the use of powerful Anti-Malware can make it quite easy. SpyHunter anti-malware can help you to remove Trojan, Ransomware, Spyware, Adware, PUPs, etc. easily. You can scan your system for Cylance file virus and all other hidden threats at once. All you need to do is to download this software and run a new scan on your PC.

It will find all the threats and viruses in no time and save you lots of time and effort. This amazing software also provides 24X7 customer support and one-on-one Spyware HelpDesk support for Custom Malware removal. Advanced System Guard feature detects and removes threats in real time. It has a very User-Friendly Interface and regular Malware definition updates make it most effective against the latest attacks.

How SpyHunter 5 Anti-Malware Works

• You will begin by downloading the software on your system for which you have to click on the below download button.

Geek’s Recommendation

• Once the software has been downloaded, double-click on SpyHunter-Installer.exe to install the Anti-Malware program on your PC and proceed with the setup.

• After installation, you will need to launch the Anti-Malware application. From the welcome screen click on the Start Scan Now button to initiate a new scan of your PC.

• Once the scanning process begins, it will take some time to run a thorough diagnostic of your PC and find all hidden threats and malware.

• Soon you will find a complete list of all the threats on your system screen. Then you will need to click on the Next button to delete all the viruses.

How To Decrypt .Cylance Files

As there is no Cylance ransomware decryptor available, you will need to use alternate options to restore your files. The first one is to use the backup. If you have created a backup of your important files then it is going to be quite easy. However, if you don’t have any backup files or they also got encrypted by the virus then you will have to try a data recovery software.

We recommend using Stellar Data Recovery software because it is a powerful and trusted data recovery software. Paying ransom money is not ideal because it will only motivate hackers to carry out more attacks. You can wait for any free decryptor to be launched but it can take forever. Download the free trial version of data recovery and scan your PC for files. It may be able to recover some of your files and save you lots of money.

• Click on the below download button to get started instantly with the data recovery process on your PC.

Download Data Recovery Software Now

• After the download click on the installer file and complete the software installation. Then launch the application and select the Data type to recover, and click the Next button.

• After the selection of data, you will need to select the location from where you want to recover data. Choose the location and then click on the Scan button.

• The software will take some time to scan your system. You will see a list of all the files that can be recovered. You can preview them or click on the Recover button to save them.

Manual Cylance File Virus Removal Guide

Start PC in safe mode with networking

• Click on the Windows and R keys together on your keyboard to open the Windows Run Box.
• Now you will need to type in MSConfig and then click the OK button.
• The System configuration settings box will appear on your computer screen.
• Click on the Boot tab, check the Safe Boot option, and select the network box,
• Finally, you will have to click on Apply and then press the OK button.

Kill Malicious Process From Task Manager

• Open the Windows Rub box again on your PC by pressing the Windows and R keys together on your keyboard.
• This time you will have to type in taskmgr and then click the OK button to open Windows Task Manager. Look for any unknown or malicious running on your system.
• Select the process which is taking lots of systems resources and then click on the End Task button.

Uninstall Cylance Ransomware from Control Panel

• Again you will need to open the Windows Run Box, so press the Windows and R keys together.
• This time you need to open the Windows Control Panel, so type in appwiz.cpl and then click the OK button.
• Programs and Features windows will appear on your computer screen with a list of all the installed applications.
• Now you need to look for any unknown or virus related program and then Uninstall it from your PC.

Remove Cylance Ransomware From Registry Editor

• Again open the Windows Run Box on your PC by using the Windows and R keys.
• To open the Windows Registry Editor, type in Regedit and click the OK button.
• Now you will have to find the virus related registry files and remove them.
• Press CTRL and F keys together on the keyboard to start a Find query.
• Type the virus name and click on Find Next button to find malicious entries and delete them.

Remove Malicious IP addresses from Windows Hosts Files

• To open the Windows hosts file, simply press the Windows and R keys together on the keyboard.
• Type C:\Windows\System32\drivers\etc in Run Box and then click the OK button.
• Now you will need to access the Windows hosts file using Notepad.
• Most threats add malicious IP addresses here to automatically connect to remote servers.
• Delete all the malicious IP addresses below the localhost and save the file.

Delete Virus related files from your PC

When malware infects your system, it normally creates several malicious files and spread them at different locations. After you remove the malware, these leftover files help them to get back to your computer. Remove all virus related files at once by following the below instruction :

• Open the Windows Run Box again by using the Windows and R keys together.
• Now you will open the below paths one by one using the Run Box and remove malicious files.

1. %AppData%
2. %LocalAppData%
3. %ProgramData%
4. %WinDir%
5. %Temp%

For the first four options, look for any recent folder related to the Cylance File Virus and remove them. For the Temp folder, you can delete all the files at once. Use Ctrl, Shift, and Delete keys together for permanent removal.

Remove Cylance File Virus via system restore

• You will again need the Windows Run Box, so press the Windows and R keys together.
• Open the Command Prompt by typing in cmd and then clicking the OK button.
• Type cd restore and press Enter, then type rstrui.exe and press Enter.
• The System Restore window will get opened instantly then click on the Next button.
• Choose a System Restore point you have created in the past and click the Next button.
• Finally, when you will hit the Yes button, the system restoration process with start immediately.

Note: System restore to remove a virus will only work if you have a restore point set on your PC. Otherwise, no changes will be made to your system and it will not remove any threats. Be advised, restoring the computer to a previous version does not always guarantee virus removal. Most viruses delete restore points, so don’t get diCylanceointed if this trick does not work for you.

Prevent Cylance Ransomware in Future